Phase 3 – Field Operations Training (Week 3–4)

This phase takes place in Silverdale under mentorship from Lead Technicians.

Technicians must demonstrate competency, not just observe.

Job Setup & Preparation

Complete vehicle inventory check
Understand truck organization
Review job details before arrival
Conduct mid-job walkthrough of property

Job Setup & Preparation

Properly unfold and fold tarp
Unroll and roll hoses
Connect hose to soft wash system
Properly set up water-fed pole system

Ladder & Access Safety

Attach ladder standoff
Carry extended ladder safely
Carry Little Giant ladder safely
Proper ladder placement on building
Set up Little Giant in A-frame configuration

Roof Access & Fall Protection

The technician must properly attach and use:

Water-fed pole
Deck brush
Gutter scoop
Squeegee attachment

Service Skills Training

Technicians must demonstrate understanding of the following services.

Roof Cleaning

Technician demonstrates knowledge of:

Roof identification
Correct cleaning method
Safety considerations

Roof Types:

Composition roof cleaning (blow, spray, brush)
Metal roof cleaning (blow, spray, brush)
Cedar shake cleaning (blow, spray, brush)
Cement tile cleaning (blow, spray, brush)
Commercial membrane roof cleaning

Window Cleaning

Fan technique
Basic window cleaning
Deluxe window cleaning
Premium window cleaning

Exterior Cleaning Services

Gutter cleaning
Gutter face cleaning
House washing / siding wash
Deck cleaning
Pressure washing (driveways, sidewalks, various surfaces)

Specialized Cleaning Skills

Screen cleaning
Razor window technique
Skylight cleaning
Water-fed pole cleaning
Commercial window cleaning methods

Jobsite Management

Mid-job property walk around
Protect landscaping and property
Maintain organized jobsite

Job Completion Standards

Proper cleanup procedures
Pack van correctly
Final property walk around
Confirm customer satisfaction

Knowledge Evaluation

Technician must verbally explain and demonstrate knowledge of:

Roof Cleaning Methods

Composition roof cleaning
Metal roof cleaning
Cedar shake cleaning
Cement tile cleaning
Commercial membrane cleaning

Leadership Expectations (Lead Technician Standard)

Technicians must demonstrate:

Ownership of job quality
Safe decision making
Positive attitude with team
Professional customer communication
Accountability and reliability

Final Sign-Off

Mentor Lead Technician verifies trainee can:

  • Perform services safely
  • Deliver Johnny Tsunami quality standards
  • Handle customers professionally
  • Operate equipment correctly