Office Current Status Not Enrolled Price Closed Get Started This course is currently closed Phone Skills Course Content Phone Skills 1 Quiz Expand Lesson Content Phone Skills – Quiz Are You There How Are You Crutch Words Don’t Say Sorry Hanging OR Expect Results Mimic The Caller No Jargon No’s a No No Hang On No Answer Please Hold Signing Off The Name Game The Numbers Game Transferring Calls Answering a Colleagues Question Attention Calming an Angry Customer 1 of 2
